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Gidani Africa Pty Ltd Employment Agency Privacy Policy

At Gidani Africa Pty Ltd, we prioritize the privacy and security of our clients, candidates, and website visitors. This privacy policy delineates our practices regarding the collection, use, and safeguarding of personal information.

Information Collection

We collect personal information from:

• • Clients seeking candidates for employment services

• • Candidates applying for jobs

• • Website visitors completing contact forms or subscribing to newsletters

Collected information may encompass:

• • Names

• • Email addresses

• • Phone numbers

• • CVs and resumes

• • Job preferences and qualifications

• • Company information (for clients)

Information Use

The information we collect is utilized for the following purposes:

• • Delivering employment services to clients and candidates

• • Matching candidates with job openings

• • Facilitating communication with clients and candidates

• • Distributing newsletters and industry updates

• • Enhancing our website and services

Information Protection

We employ reasonable measures to safeguard personal information against:

• • Unauthorized access

• • Disclosure

• • Alteration

• • Destruction

Data Sharing

We may share personal information with:

• • Clients (for candidate matching)

• • Candidates (for job opportunities)

• • Service providers (for website maintenance and support)

• • Legal authorities (as required by law)

Data Retention

We retain personal information for:

• • The duration necessary to provide services

• • As mandated by law

Candidate Rights

Candidates possess the right to:

• • Access their personal information

• • Correct or update their details

• • Request the deletion of their information

• • Object to the processing of their information

Client Rights

Clients are entitled to:

• • Access their personal information

• • Correct or update their details

• • Request the deletion of their information

Website Cookies

Our website employs cookies to:

• • Enhance user experience

• • Analyze website traffic

Gidani Africa Pty Ltd’s Customer Buying Privacy Policy

We collect information from you during the checkout process on our store.

What We Collect and Store

While you navigate our site, we will track:

• • Products you have viewed: this will help us, for instance, display products you recently examined

• • Location, IP address, and browser type: we will utilize this data for purposes such as estimating taxes and shipping

• • Shipping address: we will request this information to calculate shipping prior to order placement and to deliver your order!

We will also employ cookies to monitor basket contents while you browse our site.

When you make a purchase, we will require you to provide information such as your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like a username and password. We will use this information for purposes including:

• • Sending you details regarding your account and order

• • Responding to your inquiries, including refunds and complaints

• • Processing payments and fraud prevention

• • Establishing your account in our store

• • Complying with any legal obligations we have, such as tax calculations

• • Enhancing our store offerings

• • Sending you marketing messages, should you opt to receive them

If you choose to create an account, we will retain your name, address, email, and phone number, which will be used to streamline the checkout process for future orders.

We generally hold information about you for as long as necessary for the purposes for which it was collected and used, unless legally obligated to retain it. For instance, order information will be preserved for one year for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

Comments or reviews may also be stored should you choose to submit them.

Who on Our Team Has Access

Members of our team have access to the information you provide. For example, both Administrators and Shop Managers can access:

• • Order information such as what was purchased, when it was purchased, and where it should be sent, and

• • Customer information including your name, email address, and billing and shipping details.

Our team members access this information to assist in fulfilling orders, processing refunds, and providing support.

What We Share with Others

We share information with third parties who assist us in delivering our orders and store services to you; for example—

Payments

We accept payments via Paystack. During payment processing, some of your data will be conveyed to Paystack, including information necessary to process or support the payment, such as the purchase total and billing information.

For more details, please visit: https://paystack.com/za/privacy/merchant.

Policy Updates

We reserve the right to amend this privacy policy at any time. Changes will be communicated via our website. For inquiries regarding our privacy policy, please reach out to us at this email address: [[email protected]].

Below is a draft Refund and Return Policy for Gidani Africa Pty Ltd’s Bakery Services and Fast Food Restaurant:

Gidani Africa Pty Ltd Refund and Return Policy

Bakery Services and Fast Food Restaurant

Purpose

Gidani Africa Pty Ltd is committed to delivering high-quality bakery and fast food products. This policy delineates our procedures for managing refunds and returns.

Scope

This policy is relevant to all customers of Gidani Africa Pty Ltd.’s Bakery Services and Fast Food Restaurant Services.

Refund Policy

1. Incorrect Orders: Full refund or replacement for incorrect orders.
2. Quality Issues: Partial or full refund for products failing to meet quality standards.
3. Cancellation: Refund for cancellations communicated prior to preparation/pickup.

Return Policy

1. Defective Products: Returns accepted within 24 hours for defective or spoiled products.
2. Unsatisfactory Products: Returns accepted within 24 hours for unsatisfactory products.
3. Store Credit or Refund: Options available for store credit or refund.

Procedure

1. Notify staff within 24 hours of purchase.
2. Present original receipt and product(s).
3. Complete return/refund form.

Refund Methods

1. Original payment method.
2. Store credit.

Timeframes

1. Refunds processed within 3-5 business days.
2. Store credit valid for 6 months.

Exceptions

1. Custom orders.
2. Special requests.
3. Consumed products.

Customer Rights

1. Right to cancel orders.
2. Right to refund or replacement.

Gidani Africa Pty Ltd Rights

1. Right to refuse returns/refunds.
2. Right to amend policy.

Contact

For refund/return inquiries:

Phone: [0715992536]
Email: [[email protected]]
Address: [288 N.U 9, Mdantsane, Eastern Cape, South Africa, 5219]

Disclaimer

Gidani Africa Pty Ltd retains the right to modify this policy at any time.

Acknowledgement

By making a purchase from Gidani Africa Pty Ltd, customers acknowledge acceptance of this Refund and Return Policy.

South African Consumer Protection Act

This policy complies with the South African Consumer Protection Act (CPA), promoting fair business practices.

Gidani Africa Pty Ltd Workplace Policy

1. Introduction
Gidani Africa Pty Ltd is dedicated to fostering a fair, equitable, and productive work environment.
This policy outlines our guidelines, procedures, and standards aimed at ensuring a positive workplace
culture.
2. Scope
This policy is applicable to all employees, temporary staff, contractors, and clients of Gidani Africa Pty Ltd.
3. Employment Equity

– Gidani Africa Pty Ltd is an equal opportunity employer.

– No discrimination based on race, gender, age, disability, religion, or sexual orientation.

– Affirmative action measures are implemented to address historical imbalances.
4. Recruitment and Selection

– Recruitment processes are conducted fairly.

– Job descriptions and requirements are clearly articulated.

– Candidates are selected based on merit.
5. Employee Conduct

– Professionalism, integrity, and respect are expected standards.

– Confidentiality and data protection are paramount.

– Incidents, misconduct, or grievances must be reported.
6. Performance Management

– Regular performance reviews are conducted.

– Clear goals, objectives, and feedback are provided.

– Disciplinary procedures are enforced for underperformance.
7. Health and Safety

– Safe working conditions are ensured.

– Incidents or hazards must be reported.

– Compliance with the Occupational Health and Safety Act is required.
8. Leave and Time-Off

– Provisions for annual leave, sick leave, and family responsibility leave are established.

– Public holidays are observed.

– Fair leave policies are enforced.
9. Remuneration and Benefits

– Competitive salaries are offered.

– Benefits include medical aid and retirement fund contributions.

– Compliance with the National Minimum Wage Act is upheld.
10. Disciplinary Procedures

– Investigations are conducted fairly.

– Disciplinary actions may include verbal warnings, written warnings, suspension, or dismissal.

– An appeals process is available.
11. Grievance Procedure

– Grievances must be reported.

– Investigations and resolutions are conducted promptly.

– An escalation procedure is in place.
12. Confidentiality and Data Protection

– Client and employee information must be protected.

– Compliance with the Protection of Personal Information Act is mandatory.
13. Social Media and Electronic Communication

– Company resources must be used responsibly.

– Professional online conduct is required.
14. Termination of Employment

– Notice periods must be adhered to.

– Exit interviews are conducted.

– Compliance with the Labour Relations Act is enforced.
15. Training and Development

– Opportunities for skills development are provided.

– Performance-related training is available.
16. Monitoring and Review

– Regular policy reviews are conducted.

– Employee feedback mechanisms are established.
17. Compliance

– Adherence to South African labour laws is required.

– Registration with relevant authorities is maintained.
18. Dispute Resolution

– Internal dispute resolution processes are implemented.

– External mediation or arbitration options are available.
19. Acknowledgement

– Employees acknowledge receipt and understanding of this policy.
20. Amendments

– Policy updates will be communicated to employees.
Appendices – Employee Code of Conduct

– Grievance Form

– Disciplinary Procedure Flowchart

– Leave Policy

Certification
This workplace policy has been developed according to South African labour laws and
regulations, including:

– Basic Conditions of Employment Act (BCEA)

– Labour Relations Act (LRA)

– Employment Equity Act (EEA)

– Occupational Health and Safety Act (OHSA)

– Protection of Personal Information Act (POPIA)

Approval
This policy was approved by [Axolile Shwababa], [Founding Director], on [07th September 2024].

Review Date:
This policy will undergo annual reviews or modifications as necessary.

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